At Abercrombies Interiors Ltd, we aim to make the delivery of your purchase as straightforward as possible. This Delivery Policy explains how delivery is arranged, the delivery information we will provide, and what to do if there is a problem with your delivery.
- Delivery Arrangements
Products available through our website are purchased by contacting us directly. Once you have submitted a product enquiry, we will provide you with information about the product, including the available delivery options and applicable delivery costs.
If you decide to proceed with your purchase, we will provide a payment link by email. Payment links will only ever be sent from our official email address, studio@abercrombies.co.uk.
Delivery arrangements will be confirmed with you before your purchase is completed.
- Delivery Costs
Delivery costs will depend on the product purchased, the delivery address and the delivery service required.
We will confirm the applicable delivery cost with you before you complete your purchase.
Where delivery is included in the price of a product, this will be made clear to you before you complete your purchase.
- Delivery Times
Estimated delivery times will vary depending on the product, availability and delivery service.
We will provide you with an estimated delivery timeframe before you complete your purchase. Where a product has a longer lead time or is made to order, we will let you know before you purchase.
Any delivery times provided are estimates unless we have specifically agreed a fixed delivery date with you.
If there are any unexpected delays affecting your order, we will contact you as soon as reasonably possible.
- Delivery Areas
We currently deliver to UK only.
If you would like to purchase a product and have it delivered outside our standard delivery area, please contact us before placing your order. We will confirm whether delivery is available and any additional delivery costs that may apply.
- Receiving Your Delivery
You are responsible for providing us with an accurate and complete delivery address and any relevant delivery instructions.
Where appropriate, you may need to be available to receive your delivery. If you are unavailable when delivery is attempted, the delivery company may leave instructions explaining how to rearrange delivery or collect your order.
You should check your order when it arrives and, where possible, notify us promptly if there is any visible damage to the packaging or product.
- Damaged or Incorrect Items
If your order arrives damaged, defective or incorrect, please contact us as soon as possible at studio@abercrombies.co.uk and provide details of the issue. Where possible, please include photographs of any damage.
We will assess the issue and advise you of the appropriate next steps.
Your statutory rights are not affected by this Delivery Policy.
- Lost or Delayed Deliveries
If your order does not arrive within the expected delivery timeframe, please contact us at studio@abercrombies.co.uk.
We will contact the relevant delivery company or supplier where necessary and take reasonable steps to investigate the delay or loss.
- Returns and Refunds
Information about cancelling an order, returning products and receiving refunds is set out in our Returns and Refunds Policy.
- Contact Us
If you have any questions about delivery, please contact us:
Email: studio@abercrombies.co.uk
Telephone: 0191 281 7182
Address: 22 Clayton Road, Newcastle upon Tyne, NE2 4RP, United Kingdom.
This Delivery Policy was last updated on 25/08/2026.