By Using Our Site You Accept These Terms and Conditions
Please read these Terms and Conditions carefully before using our website or purchasing any products from us. These Terms and Conditions, together with our Privacy Policy, Cookie Policy, Returns and Refunds Policy and Delivery Policy, set out the terms that apply when you use our website and purchase products from Abercrombies Interiors Ltd.
Your agreement to comply with these Terms and Conditions is indicated by your use of Our Site. If you do not agree to these Terms and Conditions, you must stop using Our Site immediately.
- About Us
Abercrombies Interiors Ltd is a company registered in England under company number 15442057.
Our registered address is:
22 Clayton Road
Newcastle upon Tyne
NE2 4RP
United Kingdom
VAT number: 9582300428
You can contact us by:
Email: studio@abercrombies.co.uk
Telephone: 0191 281 7182
Postal address: 22 Clayton Road, Newcastle upon Tyne, NE2 4RP, United Kingdom.
- About Our Products
We sell homeware, furniture, accessories and other interior products through our website.
We make reasonable efforts to ensure that product descriptions, images, dimensions, colours and other information displayed on our website are accurate. However, colours may appear differently depending on your device or screen, and some products may have natural variations in colour, texture or finish.
Where a product is handmade or made from natural materials, variations may occur and do not necessarily constitute a fault.
We reserve the right to correct errors, inaccuracies or omissions in product information where reasonably necessary.
- How to Purchase From Us
Our website allows you to enquire about products rather than making a direct purchase through an online checkout.
When you submit a product enquiry, we will contact you by email to provide relevant information, which may include:
the price of the product;
availability;
delivery information and costs;
a payment link if you wish to proceed with the purchase; and
any other information relevant to your purchase.
For your security, we will only send payment links from studio@abercrombies.co.uk. If you receive a payment link claiming to be from Abercrombies Interiors Ltd but it has been sent from another email address, please do not make a payment and contact us using the details above.
A contract for the purchase of a product will be formed when we have accepted your order and received your payment.
We reserve the right to decline or cancel an order where, for example, a product is unavailable or there has been an obvious error in the product description or price. If we cancel an order after payment has been made, we will provide a full refund.
- Prices and Payment
All prices displayed on our website are in pounds sterling (£) and include VAT where applicable.
The price and any applicable delivery charges will be confirmed to you before you make payment.
Payment is made securely through SumUp using the payment link provided by us. We do not receive or store your full payment card details.
You are responsible for ensuring that the information provided to us in connection with your purchase is accurate.
- Delivery
We will provide you with information about delivery arrangements and any applicable delivery charges before you make payment.
Delivery times may vary depending on the product, availability and delivery method.
Further information about delivery is available in our Delivery Policy.
Where a specific delivery date or timeframe has been agreed with you, we will endeavour to meet it.
If there is likely to be a significant delay, we will contact you as soon as reasonably possible.
- Your Right to Cancel
If you are a consumer purchasing goods online or by other means of distance communication, you will generally have a legal right to cancel your purchase within 14 days of receiving the goods, without giving a reason. There are some exceptions to this right, including certain bespoke or personalised products.
If you cancel under your statutory cancellation rights, you must notify us within the applicable cancellation period and return the goods in accordance with our Returns and Refunds Policy.
Further information about your cancellation rights, including any exceptions and how to exercise your rights, is provided in our Returns and Refunds Policy.
Nothing in these Terms and Conditions affects your statutory rights.
- Returns, Refunds and Faulty Products
If you receive a product that is faulty, damaged, not as described or otherwise does not meet your legal rights, please contact us as soon as possible at studio@abercrombies.co.uk.
Details of our returns and refunds process are set out in our Returns and Refunds Policy.
Your statutory rights are not affected by our policies or these Terms and Conditions.
- Our Legal Responsibility to You
Nothing in these Terms and Conditions limits or excludes any liability that cannot legally be limited or excluded, including liability for:
death or personal injury caused by our negligence;
fraud or fraudulent misrepresentation; or
your statutory rights as a consumer.
We are responsible for ensuring that goods supplied to you are of satisfactory quality, fit for purpose where applicable and as described, as required by law.
We will not be responsible for losses that are not reasonably foreseeable or that arise from your failure to follow reasonable instructions relating to the use or care of a product.
Nothing in these Terms and Conditions affects your legal rights.
- Website Content
We make reasonable efforts to ensure that the information on our website is accurate and up to date. However, we do not guarantee that the website or all of its content will always be completely accurate, complete or free from errors.
We may update, change, suspend or withdraw parts of our website from time to time.
- Intellectual Property
You may view and use our website for your personal, non-commercial use.
You must not reproduce, copy, modify, distribute or use our website content for commercial purposes without our prior written permission.
- Acceptable Use
You must not use our website:
for any unlawful or fraudulent purpose;
to attempt to gain unauthorised access to our website or systems;
to introduce viruses, malware or other harmful material;
to interfere with the operation or security of our website; or
to copy, scrape or reproduce website content without our permission.
- Links to Other Websites
Our website may contain links to third-party websites. These links are provided for information or convenience only.
We do not control or accept responsibility for the content, availability or privacy practices of third-party websites.
- Privacy and Cookies
We process personal data in accordance with our Privacy Policy.
Our use of cookies and similar technologies is explained in our Cookie Policy.
- Changes to These Terms
We may update these Terms and Conditions from time to time, for example where our business or legal requirements change.
The version applicable to a purchase will be the version in force when the contract between you and us is formed.
The latest version of these Terms and Conditions will always be available on our website.
- Complaints
If you have a complaint about a product, purchase, delivery or our service, please contact us using:
Email: studio@abercrombies.co.uk
Telephone: 0191 281 7182
Postal address: 22 Clayton Road, Newcastle upon Tyne, NE2 4RP, United Kingdom.
We will aim to resolve your complaint as quickly as reasonably possible.
- Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
If you are a consumer, nothing in these Terms and Conditions affects any mandatory legal rights you have under the laws of the country in which you live.
Any dispute will be subject to the jurisdiction of the courts of England and Wales, unless applicable consumer law provides otherwise.
These Terms and Conditions were last updated on 24/08/2026.